Frequently Asked Questions

Do you have questions about your AC, heating, or electrical systems? Check out our FAQs and contact us at Atlas Home Service to schedule full service for electrical, generators, and HVAC systems in Alexandria, LA, or nearby areas such as Lafayette, Shreveport, and Lake Charles.

A rotten egg smell may indicate dead animals in your ducts or a ruptured sewer pipe near your air duct system. It may also signal a more dire issue, such as a gas leak. Either way, call a professional right away. These issues can be extremely dangerous and require the services of licensed and insured, trustworthy technicians.
Furnaces typically cycle on and off between three to eight times per hour. Contact a professional HVAC contractor to inspect your system if your furnace keeps shutting off too frequently. Failing to act fast could result in costly repairs or force you to replace your unit prematurely. The sooner you reach out to the knowledgeable and friendly staff at Atlas Home Service, the better.
While you can make some electrical repairs without a permit, a breaker panel upgrade is a complex task that requires technical expertise. So, you need a permit to install or replace a breaker panel. A permit verifies that the installation follows local codes and safety guidelines. Check with your local authority to learn more about permit requirements. Atlas Home Service, a family-operated and woman-operated company, is happy to help walk you through the process of applying for a permit.
Evaporator coils freeze up because of the:
  • Insufficient airflow
  • Low refrigerant levels and leaks
  • A malfunctioning defrost cycle
  • Dirty evaporator coils
If your evaporator coil freezes, turn off your AC and call an AC technician to find the root cause of the problem and fix it before things get out of hand. Atlas Home Service is proud to offer free in-home quotes and flat-rate pricing.
If you notice your heater blowing cold air, call our pet-friendly techs right away. Potential reasons a heater may blow cold air include:
  • Damaged pilot light
  • Clogged or dirty air filter
  • Dirt and grime on the flame detector
  • Damaged ductwork
  • Low gas supply
  • Clogged condensate lines
  • Thermostat set to On instead of Auto
Some of the reasons your outlet may stop working include:
  • Loose connecting wires
  • Tripped GFCI outlet
  • Tripped circuit breaker
  • Blown fuse
  • Faulty outlets
  • Burned out outlets
If your outlets need service, call Atlas Home Service to locate the problem and provide lasting solutions.
Heating & Cooling Services:
  • Mon-Sat, 7am-8pm: $75
  • Purple Pals Club, Plus & Platinum Members: $0 - Waived Service Fee!
Generator Services:
  • Mon-Sat, 7am-8pm: $150
  • Purple Power Club Members: $99
After-Hours Fee - Applicable on weekends & after 8 pm on weekdays:
  • Heating & Cooling: +$75 ($150 total)
  • Purple Pals Club Members: $75
  • Purple Pals Plus & Platinum Members: $0 - Waived After Hours Fee!
  • Generator: +$75 ($225 total)
  • Purple Power Club Members: +$75 ($174 total)
We work with Kohler, Generac, and Cummins.
No, at this time we only offer residential air conditioning, heating, indoor air quality, and electrical services.
Yes! In Louisiana, it is not required but Atlas Home Service holds two licenses (Home Improvement Lic. 556939 and Electrical & Mechanical Lic. 61440) and is completely insured.
Our office is in Alexandria, Louisiana. Check our service area map for locations we serve.

Get all your FAQs about AC, heating, and electrical systems answered by our licensed and insured technicians at Atlas Home Service. Contact us online or dial 318-528-8755 to speak to our friendly staff and schedule service in Alexandria, LA, or nearby areas such as Monroe, Lake Charles, and Woodworth.