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To Our Loyal Customers,

As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, Atlas Home Service has developed this policy to maintain a safe and healthy environment for all team members, visitors, and customers.

Atlas Home Service wishes to ensure all customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.

 

Atlas Home Service Team

Atlas Home Service has implemented an extensive COVID-19 Policy accompanied by Atlas Home Service COVID-19 Temporary Risk Management Procedures. We have implemented additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles and work locations. We have equipped field staff with necessary equipment to ensure safe working procedures in homes and businesses of our customers. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.

Please see our plan below for more information.

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Atlas Home Service’s Plan

No employees showing symptoms of COVID-19 will be working while showing symptoms, and will not return until medically cleared. Prior to each home visit, your technician will call to confirm the appointment. At this time, the technician will describe the increased sanitary measures and confirm nobody at the location is experiencing symptoms of COVID-19, or has experienced symptoms within the past 48 hours. We encourage those who are well to keep their appointments, and respect customers who are ill or high risk and wish to reschedule. Every effort to reschedule appropriately will be made.

We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away to reschedule.

Should you have any questions regarding this policy or wish to discuss our COVID-19 practices, please contact our team online or at (318) 310-4189.

Thank you,

Atlas Home Service

(As we continue to monitor the situation, further communications may be updated.)

Our
Core Values

  • Phenomenal Team
    United, We Serve. We are a team of individuals but we act like one. A single drop of water has little power but an ocean of water has immense power. Therefore, we honor and serve each other by working as one-working together, supporting each other, and standing shoulder-to-shoulder. When we work as a team, we are strong, focused, and unstoppable. We are phenomenal.
  • Phenomenal Service
    Provide Phenomenal Service, Always. Everyone serves: we service other team members, we serve our vendors, we serve the general public. So, every moment of every day we will check ourselves to make sure we are serving at the highest level possible. Our greatest reward is the feeling we get when we’ve served someone.
  • Phenomenal Reputation
    Everything Matters. Truth. Trust. Reputation. Credibility. Integrity is essential because our reputation remains long after we’ve finished a conversation or project. When we work to enhance our reputation, we service the team and clients by creating a predictably trustworthy experience. Honesty and ‘doing the right thing’ are our standards.
  • Core Purpose
    We service our local families phenomenally, so they can enjoy safe and comfortable lives. We have a noble calling at Atlas Home Service. We enrich the lives of local families by making sure they are safe and comfortable. We view it not as a job but as the highest privilege to be entrusted with this responsibility. We take it seriously, we pursue it relentlessly, and we service it phenomenally.

This is professionalism and customer service at its best.

- Richard W.
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